Have Questions? We Have Answers.
Here are some of the most common questions we receive at TrueHaven Advisory. If you don’t find your answer here, please don’t hesitate to contact us directly! or give our AI chatbot a try ⇓⇓
General Questions
What types of insurance does TrueHaven Advisory offer?
At TrueHaven Advisory, we provide expert guidance on a comprehensive range of insurance solutions to protect what matters most to you. Our main areas of specialization include:
Motor Insurance: For your car, van, or bike.
Home & Property Insurance: To safeguard your house and belongings.
Life Insurance: To secure your family’s financial future.
Medical Insurance: To ensure access to quality healthcare.
Annuity Plans: For guaranteed retirement income.
What is your relationship with The Maritime Financial Group?
TrueHaven Advisory is a proud and dedicated authorized representative of The Maritime Financial Group. This means we bring you the rock-solid security and excellent products of Maritime, one of Trinidad & Tobago’s most trusted financial institutions, combined with the personal, dedicated advisory service of our own TrueHaven team.
What is the background of the founder of TrueHaven Advisory?
The founder and Principal Advisor of TrueHaven Advisory is Jagdish Ramkissoon. He is a highly experienced professional with a unique background:
15+ years as a dedicated Financial Advisor with The Maritime Financial Group.
15+ years in business management and technical roles, including as an engineer and entrepreneur.
Professional Qualifications: He holds the LUTCF (Life Underwriter Training Council Fellow) and FSCP (Financial Services Certified Professional) designations.
What kind of retirement plans do you provide?
Our primary focus for retirement planning is helping clients build a secure and guaranteed income for their ‘golden years’ using Annuities through our partner, The Maritime Financial Group. Think of it as creating your own personal, private pension that can provide a steady, predictable income for the rest of your life, so you never have to worry about outliving your savings. We also advise on how other tools like Fixed Deposits can fit into a comprehensive retirement strategy.
Do you offer flood insurance for cars?
That’s an excellent and very important question for T&T drivers! While a standard ‘Comprehensive’ policy often does not include it, we always advise on adding a ‘Special Perils’ rider, which provides crucial coverage for flood damage, riot, and strike. We can definitely help you ensure you’re properly protected for our local conditions.
How can I contact you?
We’ve made it easy to get in touch!
WhatsApp: Start a chat at 868-678-4825 or by clicking this link: Whatsapp TrueHaven Advisory
Phone Call: Call us directly at 678-4825.
Email: Send your inquiry to info@truehavenadvisory.com.
Book a Meeting: You can schedule a free consultation directly in Jagdish’s calendar here:
A Rainy Season Wake-Up Call for Maria in Chaguanas
Maria thought her ‘fully comprehensive’ car insurance had her covered for anything. But during a heavy downpour last season, she got stuck in a flash flood that damaged her engine. She was shocked to learn her policy did not cover flood damage—an expensive lesson. After coming to TrueHaven, we ensured her new policy included the crucial ‘Special Perils’ rider. Now, she drives with true peace of mind, knowing she’s protected from the real risks on Trinidad’s roads.
Motor Insurance Questions
What is motor insurance and why is it mandatory?
Motor insurance protects you against financial loss from accidents, fire, theft, or natural perils and covers liability to third parties for bodily injury or property damage. In Trinidad and Tobago, Third-Party Only insurance is the minimum legal requirement for any vehicle driven on public roads.
How does Third-Party Only differ from Third-Party Fire & Theft and Comprehensive?
• Third-Party Only covers liability for injury or property damage to others with no cover for your vehicle.
• Third-Party Fire & Theft adds protection against fire damage and theft of your vehicle.
• Comprehensive offers the broadest cover, combining liability, fire, theft, and collision benefits, plus optional extras.
What is a waiver of excess?
An Excess is the fixed amount you pay out-of-pocket on a claim before the insurance company pays the rest. For example, if your excess is $2,500 TT and the repair cost is $10,000 TT, you would pay the first $2,500 and the insurer would pay the remaining $7,500. This rider saves you from paying that excess.
What should I do immediately after an accident?
Always report the accident to the police within 48 hours. Notify your insurer as soon as possible and complete a claim form detailing the incident. Provide supporting bills , estimate of repairs, and receipts including the police receipt . An adjuster will assigned to assess the damage, negotiate any third-party settlements, and arrange payment once the claim is approved. Click Here
Anil's Costly Miscalculation After a Kitchen Fire
Anil insured his home for the value he paid for it ten years ago. But after a small kitchen fire, he was shocked to discover that the cost to rebuild and replace everything had nearly doubled. His old policy left him underinsured and facing huge out-of-pocket expenses. We worked with him to get a proper, up-to-date property valuation, ensuring his new policy covers the true replacement cost, not just the market value.
Property Insurance Questions
What is property insurance?
Property insurance provides financial protection for private homes, businesses, and their contents against perils such as fire, flood, burst pipes, and certain weather events. It covers rebuilding costs, replacing contents.
How do I determine the correct sum insured for my property?
The sum insured should reflect the full replacement cost of your building and contents. A professional valuation helps ensure you’re neither underinsured (which risks shortfalls in a claim) nor overinsured (which needlessly increases premiums)
What steps should I take immediately after a loss?
First, ensure everyone’s safety and, where possible, mitigate further damage (e.g., board up broken windows). Then notify your insurer within the policy’s reporting period, document the loss with photos or videos, gather receipts for emergency repairs, and complete the claim forms as instructed.
Samantha's Plan for a Future She Won't See
As a young mother, Samantha’s biggest fear was what would happen to her children if she were no longer around. How would the mortgage be paid? What about their education? We helped her set up a simple term life insurance policy—an affordable plan that provides a significant, tax-free lump sum to her family. It’s not about planning for death; it’s about guaranteeing a future for the ones you love.
Life and Retirement Questions
Why should I buy life insurance?
Life insurance guarantees a lump-sum payout to your beneficiaries upon death, providing immediate financial protection for dependents. It can cover debts, fund education, or preserve your family’s standard of living when you’re no longer able to earn.
What types of life insurance are available?
Common options include term life (coverage for a set period), whole or permanent life (lifetime coverage with cash value accumulation), mortgage protection term insurance (decreasing face amount to match mortgage balance), and endowment plans (savings plus protection).
How much life insurance do I need?
A general guideline is 6 to 8 times your annual income, but you should factor in existing assets, other income sources, family size, education goals, and debt obligations to arrive at a precise coverage amount. See our article about calculating the amount of life insurance you need. there are several methods but I find the DIME method is an excellent to start.
What is the National Insurance Retirement Benefit?
The NIBTT Retirement Benefit supplements income for contributors aged 60–65 who retire and for those aged 65 regardless of retirement status. A basic pension is payable to those with at least 750 contributions, while a Retirement Grant is a lump sum for those with fewer than 750 contributions. Retirement Benefit
How do I qualify and apply for NIBTT Retirement Benefit?
You must reach the qualifying age (60–65), cease insurable employment if under 65, and have at least 750 contributions for a pension. Complete forms NI 82 (Retirement Benefit Application) and NI 65 (Life Certificate), and submit supporting documents such as birth certificate and valid photo ID. Retirement Benefit
Medical Insurance Questions: AdMED
What is Maritime ADmed and who is it for?
ADmed is a major medical plan designed for immediate access to private care in the event of an accident or emergency. It’s ideal for individuals seeking shorter wait times and concierge services at nine accredited private hospitals in Trinidad and Tobago.
What benefits does ADmed provide?
ADmed covers the first 48 hours of accident or emergency treatment, surgical expenses based on procedure category, hospital diagnostics (room, board, tests), and lump-sum benefits for critical illnesses. A death benefit is also payable to beneficiaries upon the insured’s death.
Is ADmed considered health insurance?
No. ADmed is classified as a major medical plan rather than everyday health insurance. It covers significant hospital and surgical costs associated with accidents and emergencies, whereas standard health insurance covers routine medical needs like doctor visits and prescriptions.
What deductibles and plan levels are available?
ADmed offers Bronze, Silver, and Gold plan levels with varying benefit caps (e.g., TT$10,000–15,000 for Bronze, up to TT$25,000 for Gold). Deductibles ($500 for Bronze and Silver, and $1000 for Gold) , if applicable, must be paid by the insured before services are rendered, as indicated on the plan card.
How do I use my ADmed plan in an emergency?
Present your ADmed card and valid photo ID at the Accident & Emergency department of any accredited hospital. ADmed will settle eligible bills up to your plan’s limits for the first 48 hours, subject to any deductible indicated on your card.
TrueHaven Advisory – Protecting what matters most. Smart insurance solutions for businesses and individuals, ensuring stability and confidence in every decision.